DOT announces new protections for air travelers with disabilities
Source: CNN Travel
Published 12:51 PM EST, Mon December 16, 2024
CNN — The US Department of Transportation has issued a new rule requiring airlines to follow more rigorous standards when it comes to airline passengers with disabilities.
The new rule will require airlines to meet standards for “safe and dignified” assistance to people with disabilities, especially those who use wheelchairs. It also mandates annual training, including hands-on training for employees and contractors who physically assist passengers and handle wheelchairs. That training must be received by June 17, 2026.
“Every passenger deserves safe, dignified travel when they fly — and we’ve taken unprecedented actions to hold airlines accountable when they do not provide fair treatment to passengers with disabilities,” said Secretary of Transportation Pete Buttigieg in a release. The rule will also require promptness when assisting passengers with disabilities with enplaning, deplaning and connections. For example, assistance should be available when the last passenger who did not request assistance has exited the aircraft.
A little over 1% of wheelchairs and scooters were mishandled during the month of September, according to the latest Air Travel Consumer Report from the Department of Transportation. The new rule also requires loaner accommodations for wheelchairs or scooters that are mishandled and provides more protection to passengers in the event of loss or damage.
Read more: https://www.cnn.com/2024/12/16/travel/air-travelers-disabilities-new-rule-dot/index.html
Link to DOT PRESS RELEASE - Secretary Buttigieg Announces Sweeping Protections for Airline Passengers with Disabilities
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