Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

Consumer Advice

Showing Original Post only (View all)
 

JayhawkSD

(3,163 posts)
Wed Mar 13, 2019, 12:17 PM Mar 2019

Be aware that Verizon stores "only sell phones." [View all]

I went into the Verizon store where I bought my phone (and phone plan) with a couple of issues I needed help with. One was technical and the other was a billing issue, both rather minor. The guy would not help me with either. "We do not do that here," he told me. I asked him what they do there, and he replied, "We only sell phones."

I asked him, raising my voice a bit so others in the store could hear me, but not yelling, "Do you advise people before you sell them a phone that you don't support what you sell? Do you tell them that if they have a problem with the phone they buy from you that they're on their own?"

He was visibly pissed off, but he made no response, and I left. This was not, by the way, a "kiosk" type place, it was a full fledged store.

15 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Latest Discussions»Retired Forums»Consumer Advice»Be aware that Verizon sto...»Reply #0