Revolt of the Delivery Workers. Exploited by apps. Attacked by thieves. Unprotected by police. ...

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Revolt of the Delivery Workers
Exploited by apps. Attacked by thieves. Unprotected by police. The city’s 65,000 bikers have only themselves to count on.

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Revolt of the Delivery Workers Exploited by apps. Attacked by thieves. Unprotected by cops. 65,000 strong, with only themselves to count on.

By Josh Dzieza Photographs by Philip Montgomery

This article is a collaboration between New York Magazine and The Verge.
Lea el reportaje en español aquí.

The Willis Avenue Bridge, a 3,000-foot stretch of asphalt and beige-painted steel connecting Manhattan and the Bronx, is the perfect place for an ambush. The narrow bike path along its west side is poorly lit; darkened trash-strewn alcoves on either end are useful for lying in wait. All summer, food-delivery workers returning home after their shifts have been violently attacked there for their bikes: by gunmen pulling up on motorcycles, by knife-wielding thieves leaping from the recesses, by muggers blocking the path with Citi Bikes and brandishing broken bottles.

“Once you go onto that bridge, it’s another world,” one frequent crosser said. “You ever see wildlife with the wildebeest trying to cross with the crocodiles? That’s the crocodiles over there. We’re the wildebeests just trying to get by.”

Lately, delivery workers have found safety in numbers. On a humid July night, his last dinner orders complete, Cesar Solano, a lanky and serious 19-year-old from Guerrero, Mexico, rode his heavy electric bike onto the sidewalk at 125th Street and First Avenue and dismounted beneath an overpass. Across the street, through a lattice of on-ramps and off-ramps, was the entrance to the Willis, which threads under the exit of the RFK Bridge and over the Harlem River Drive before shooting out across the Harlem River. Whatever happens on the bridge is blocked from view by the highway.

Several other workers had already arrived. The headlights of their parked bikes provided the only illumination. Cesar watched, his arms crossed, as his older cousin Sergio Solano and another worker strung a banner between the traffic light and a signpost on the corner. It read WE ARE ON GUARD TO PROTECT OUR DELIVERY WORKERS.

Sergio walked back beneath the overpass, took up his megaphone, and whooped the siren, signaling to workers riding up First Avenue to wait and form a group before crossing. When five assembled, he announced the next departure for the Bronx.

Cesar, Sergio, and three other members of their family, all of whom work delivering food, had been standing watch each night for nearly a month. They live together nearby and heard about the attacks through the Facebook page they co-founded called El Diario de los Deliveryboys en la Gran Manzana, or “The Deliveryboys in the Big Apple Daily.” They started it in part to chronicle the bike thefts that have been plaguing workers on the bridge and elsewhere across the city. Sergio himself lost two bikes in two months. He reported both to the police, but the cases went nowhere, an experience common enough that many workers have concluded calling 911 is a waste of time.

Losing a bike is devastating for a delivery worker, obliterating several weeks’ worth of wages as well as the tool they need to earn those wages. “It’s my colleague,” Cesar said in Spanish through an interpreter. “It’s what takes me to work; it’s who I work with and what takes me home.” He’s customized his with dark-blue tape covering its frame, blue spokes, and color-changing LED light strips on its rear rack. Two Mexican flags fly from his front fork. He also attached a second battery since the main one lasts only seven hours, and he rides fast and for every app he can, typically working from breakfast to dinner. He maintains his bike with the help of a traveling mechanic known only as Su, who broadcasts his GPS location as he roams upper Manhattan. Recently, Cesar added a holster to his top bar for his five-pound steel U-lock so he can quickly draw it to defend himself in case of attack.

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