Vanguard's Die-Hard Customers Have a Message for New CEO: 'The Service Is Abysmal' - WSJ

[question everything]

4. I had, once and was lucky, I suppose, to call and immediately talked to an agent

It was in January when I was ready to withdraw the first RMD for the year (I do it in 12 installments).

I had no other option but to hit the OK and I was presented with a different form where the funds instead of being electronically transferred to my bank, they were in a Money Market fund (I think) with no options for tax withholding.

So I quickly called and managed to talk to a live person who understood my problem, cancelled the transaction and guided me to a different way.

Since then, when I am ready to sell there is a a note on the screen that for an RMD withdrawal one can select the “long form” - or something.