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It was 10 years old and needed new cartridges and was rusted out.
They replaced it at no cost to me with a "new improved" (no water pressure hardly at all to *save* water is the idea) model. ha!
I had to hire a plumber to install it as the unit they sent me was not the same and had a sprayer on it and the bypass valve was stripped and they did not send that part with the rest of the unit.
The plumber finally got the thing installed and the sprayer is now UNDER the sink and still attached/working!
I am not happy with any of this and it cost me over $200.00. 
I would NEVER buy a faucet with a cartridge on it again! NEVER!
BEWARE!
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