VA withholds disability claims executives' bonuses

[unhappycamper]

9. One of the major problems at the VA is their home-grown systems are

archaic and non-intuitive at best. IMO, the VA's scheduling system is one of the worst I've seen - you need to know keystroke sequences (plural) to get to the correct screen. Example: To schedule an appointment,

1. Go to main VISTA screen
2. Hit Enter
3. Enter last initial, last four of vet's SSNO
4. Hit Enter
5. Select Schedule. hit Enter
6. Search for Primary Care Provider's (the vet's doctor/PA/etc. appointment schedule
7. Select and hit Enter
8. Hit Enter
9. Enter date/time group
10. Hit Enter
11. To print schedule, hit Enter thrice, highlight number 11 to print to local printer, hit Enter again to print the appointment for the veteran.

Like I said, non-intuitive.

They do not talk to DoD systems (you can look up the veteran's DD-214 and DoD record but cannot import any of this info into the VA system). Throw in the paper records issue and you've guaranteed failure.

And that's where we currently stand.